We love to give a personalised and custom service to our customers which is why we offer Pre-Orders on many new releases. This means that we can make sure we order in the products you want, and that we have enough stock for you.
Pre-Orders are payable on order. Once the Pre-Order window closes we place the order with the manufacturer. We obviously expect the manufacturer to be able to supply the whole order. The manufacturer ships it all to us, and then we pick, pack, and post it out to you.
We cannot give exact timescales as it depends on many things, mainly how quickly the manufacturer can pack and send the product to us, and then how long it takes Fedex/UPS/DHL etc to deliver here in the UK.
Orders with us that contain both in stock and Pre-Order items will be held until the Pre-Order items arrive. If there are in stock items you want to receive quicker, we recommend placing them as separate orders.
We post updates on our Facebook page when we get them, and we do stalk the courier services!
If an item doesn't arrive on your order from the manufacturer we will refund it to you when we pack and ship your order.
Sales and Coupons are not valid on Pre-Order items.
Sign up to our Newsletter to be notified of any new Pre-Orders we have along with special offers for subscribers.